Terms and Conditions

Last updated: 01-11-2025

1. Definitions

• 22agency: the company providing services.

• Client: any person or entity using the services of 22agency.

• Agreement: any contract between 22agency and the Client.

2. Applicability

These terms apply to all offers, proposals and agreements between 22agency and the Client.
Deviations are valid only if confirmed in writing by 22agency.

3. Services

22agency provides digital services such as strategy, marketing, design and development.
22agency may update or adjust services if needed for quality or compliance.

4. Proposals and pricing

All proposals are non-binding unless stated otherwise.
Prices exclude VAT and other taxes unless noted.
A proposal is valid for 30 days unless stated otherwise.

5. Payment

Invoices must be paid within 14 days unless agreed differently.
Late payments may result in suspension of work.
22agency may charge statutory commercial interest on overdue amounts.
All collection costs are charged to the Client.

6. Responsibilities of the Client

The Client provides accurate and complete information needed for the project.
Delays caused by missing or incorrect information extend deadlines.
The Client is responsible for the legal use of all materials they supply.

7. Intellectual property

All work created by 22agency remains the property of 22agency until full payment.
After payment, the Client receives a non-exclusive right to use the delivered work.
22agency may use the work for its portfolio unless the Client objects in writing.

8. Confidentiality

Both parties keep all confidential information private.
This duty continues after the Agreement ends.

9. Deadlines and delivery

22agency works with reasonable timelines but cannot guarantee fixed delivery dates unless explicitly agreed.
Delays caused by external factors or third parties are not the responsibility of 22agency.

10. Third-party services

22agency may use third-party tools or partners.
The Client agrees to the terms of those third parties.
22agency is not liable for failures of third-party tools or platforms.

11. Liability

22agency is liable only for direct damages up to the amount of the relevant invoice.
22agency is not liable for indirect damages, such as loss of revenue or data.
The Client remains responsible for compliance with all laws relevant to their activities.

12. Revisions and extra work

Revisions are included only if agreed in the proposal.
Extra work caused by new requests or scope changes is billed separately.

13. Termination

Either party may terminate the Agreement in writing.
Work completed up to the termination date must be paid in full.
22agency may terminate the Agreement immediately if invoices remain unpaid.

14. Force majeure

22agency is not liable for delays or failures caused by events outside reasonable control.
Examples include power outages, hosting failures, illness, and network disruption.

15. Governing law

Dutch law applies to these terms and all agreements between 22agency and the Client.
Disputes are handled by the competent court in Amsterdam.